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C21Media Privacy Policy


We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

What information do we collect?
We may collect, store and use the following kinds of personal information:

  1. information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit and number of page views);
  2. information that you provide to us for the purpose of registering with us (including your name, email address, job title, company, postal address, telephone, fax number, website address, interests and any other information you add to your profile);
  3. personal information comprised in any photo or other image you upload to the website;
  4. information about your use of our website services, including information about: searches that you conduct, playlists that you create and send, notes that you make, contacts and contact requests that you make, videos that you view, requests that you make to view locked videos, questions that you submit, votes that you cast, meetings that you book and materials that you download; and
  5. any other information that you choose to send to us.

C21 Media does not store, use or process your credit/debit card details. Where you use the online payment facility, the transaction is processed entirely by either Sage Pay or PayPal, both of whom provide secure, online, real-time payment services to C21 Media. Further information about the security policies for our payment partners can be found by clicking Sage Pay or PayPal.

The legal basis on which we collect your personal information
C21Media collects and processes your personal information on the basis of four different legal grounds, depending on the nature of the personal data being provided and the type of processing involved. More information is provided on this here.

  1. Performance of a contract. Most of the personal data processed by C21Media is performed on the basis that it is necessary for the performance of our agreement with you, or in order to take steps at the request of the user prior to entering such an agreement. An example of this would be where you purchase a ticket to one of our events or purchase a subscription.
  2. Legitimate interest. A second ground relied upon by C21Media for other types of processing of your personal data is that it is necessary for the purposes of legitimate interests pursued by C21Media. Such legitimate interests will include where we send you marketing about our products and services, where we believe you have a reasonable expectation that we will process your data in a business context or where such processing is strictly necessary for fraud detection and prevention. An example of this would be where you register for one of our drama conferences and we send you our drama newsletter. We will only rely on such a ground where an assessment has been performed balancing the interests and rights involved and the necessity of the processing in order to provide our services, products and features to you.
  3. Compliance with a legal obligation. A third ground relied upon for certain types of processing is that it is necessary in order to allow C21Media to comply with a legal obligation. An example of this would be where we are required to retain business records for fixed periods of time in order to comply with local legal requirements.
  4. Consent. Finally, in certain situations, C21Media relies on your consent in order to process your personal data. Where we require your consent in order to collect and process certain personal data, we seek your consent at the time of provision, and such processing will only be performed where consent is secured. For example, your consent to securely store your credit card details when purchasing from our shop.

Using your personal information
Personal data submitted on this website will be used explicitly for the delivery of the service for which you have registered and for the purposes specified in this privacy policy.

In addition, we may use your personal information to:

  1. administer the website;
  2. improve your browsing experience by personalising the website;
  3. enable your use of the services available on the website;
  4. send statements and invoices to you, and collect payments from you;
  5. send you email notifications which you have specifically requested;
  6. send you marketing communications concerning our business, only where you have specifically opted in to this service. You can opt out of marketing communications at anytime by signing in and visiting the Preferences section in MyC21 or emailing us at [email protected];
  7. provide third parties with statistical information about our users – but this information will not be used to identify any individual user; and
  8. deal with enquiries and complaints made by or about you relating to the website.

Other disclosures
In addition to the disclosures considered necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

  1. to the extent that we are required to do so by law;
  2. in connection with any legal proceedings or prospective legal proceedings;
  3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
  4. to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not disclose your personal information to any third party without your express consent.

We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We send cookies which may be stored by your browser on your computer’s hard drive. We may use the information we obtain from the cookies in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you. Our advertisers may also send you cookies.

Most browsers allow you to refuse to accept or block cookies. However, this will have a negative impact upon the usability of many websites, including this one.

International data transfers
Information that we collect will be stored and processed on our servers located in the United Kingdom. In addition, information which you provide as part of your profile may be accessed via the internet by our IT and technical partners based in other European Union countries.

Security of your personal information
We take all necessary technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We store all the personal information you provide on our secure servers based in the United Kingdom. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your user and password details confidential. We will never ask you for your password.

Accessing or deleting your personal information
You can view your personal information anytime by signing in and visiting MyC21. You can also request copies of any personal information we hold about you or instruct us to delete all personal information we hold about you. Such requests should be by email to [email protected]. We will respond to your request within two working days from receipt.

Updating your personal information
If you are registered with C21Media, you can update your personal details and e-newsletter options anytime by signing in and visiting MyC21. Alternatively you can email [email protected] or phone +44 (0)20 7729 7460.

Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

About us
The full name of our company is C21 Media Ltd, Company No. 03397455. If you have any questions about this privacy policy or our treatment of your personal information, please contact us by emailing [email protected], or by post to C21 Media Ltd, 148-150 Curtain Road, London, EC2A 3AT.